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The Client System · Prepared for Make Sense
You do the writing. It does the finding.
Prepared for
Georgia Christofilou · Make Sense
Scope
Client database, studio system & outreach infrastructure
Prepared by
LOVR · July 2026
The opportunity

A studio deserves more than a search bar.

Make Sense is now your full time work. The craft is proven, the positioning is set, and the brand, the packaging and the website are being built around you. The one thing not yet built is the part that pays: a reliable way to find the right clients, reach them well, and keep every warm conversation alive until it becomes work.

Today that happens by hand. Businesses searched one at a time, follow ups held in memory, no record of who was contacted or what came back. Every hour the searching takes is an hour not spent writing, and nothing it produces is stored anywhere that compounds.

The timing matters. Every business you contact from this point forward either accumulates into a database the studio owns, or evaporates into a sent folder. This proposal is about which of those two things happens.

One connected system

Every client, from first found to referral, in one place.

ResearchOutreachReplyPipelineProposalBookedPaidNurtureReferral

Rather than juggling a spreadsheet, an inbox, a notes app and memory, the Client System holds every stage of the journey on one platform. Prospects enter from research, enquiries enter from your website and Instagram, and every conversation, proposal, booking and invoice that follows is visible in one place, with the busywork between the stages handled automatically.

The same database does three jobs at once. It decides who receives your introductions, it keeps warm conversations and past clients close, and when advertising begins it becomes the audience your campaigns are aimed at. One asset, three uses, owned by you.

How it works

Three ways a client moves through the system.

A

A business you approach

  1. Researched and added
    A business from one of your five industry lists sits in the database with the right contact's name, role, email and the reason it made the list.
  2. The morning shortlist
    Each morning the system surfaces ten researched names with the contact, the reason and an introduction template written in your voice. You personalise and send from your own address. Ten minutes, done.
  3. Nothing gets forgotten
    Every send is logged against the contact, and follow up reminders arrive as tasks at the right interval. When a reply lands, the conversation moves onto the pipeline with its history attached.
  4. Conversation to paid
    The opportunity moves across the pipeline, the proposal page goes out as a link, and the booking, invoice and polite reminders run on their own.
B

A business that finds you

  1. The enquiry is answered instantly
    An enquiry from the website or Instagram is acknowledged within sixty seconds, at any hour, in your words.
  2. It joins the same pipeline
    It lands beside every other open conversation, source stamped, and follows the same path: proposal page, booking, invoice, all handled.
C

A client after the project

  1. Past clients stay close
    Finished clients move into the past client journey: three considered notes across the year that keep Make Sense present without chasing.
  2. Referrals get asked for
    At the right moment the referral note goes out and the testimonial is requested. Quiet warm conversations receive the quarterly note, so the studio is front of mind when budget lands.
And the businesses that never reply

They are not emailed endlessly and they are not lost. They stay in the database, wait for a future round, and when advertising begins they become part of the audience that sees Make Sense in their feed. If the studio is ever ready for outreach at real volume, that is its own conversation: run by you, or scoped and priced properly by us.

Phase One · Build

The Client System, implemented.

$9,500 + GST, one time. Approximately two weeks from onboarding, around 65 hours of build, every item delivered, tested and documented inside the fee.

01

Strategy & discovery

~8 hrs
DeliverableQty
Positioning and objectives workshop1
Ideal client profile, defined per industry5
Client journey blueprint, first found to referral1
Database architecture: fields, naming, governance1
Architecture Document, written and owned by you1
02

The client database

~12 hrs
DeliverableQty
Researched, verified contacts at launch, tiered by fit2,000
Industry segments: creative & culture, retail, wellness, professional services, hospitality5
Fit tiers per contact, A, B and C, with the reason recorded3
Growth: new researched contacts added, per month, ongoingup to 500
03

Platform foundation

~10 hrs
DeliverableQty
Pipelines: Outreach, Enquiries & referrals, Active projects3
Pipeline stages, mapped first touch to referral21
Custom database fields and automated tagging rules20 / 12
Fit scoring model, behavioural plus profile, scored 0 to 1001
Smart lists, self maintaining, and notification rules25 / 8
04

The outreach kit

~10 hrs
DeliverableQty
The daily shortlist: ten researched names surfaced each morning, with the contact and the reason they made the listBuilt in
Introduction templates, one per industry, written in your voice5
Further note templates per industry: second, third, revival15
Outreach templates written at launch20
Sent by you, from your own address, a handful a day, with every send logged and every follow up scheduled as a taskBy design
Email authentication on your domain: SPF, DKIM, DMARC3 records
Phase One · Build, continued
05

The nurture journeys

~8 hrs
SequenceMessages
Not yet ready: quarterly notes that keep warm prospects close4
Past client: staying present after the project ends3
Referral: the considered ask, at the right moment2
Nurture messages written and live at launch9
06

Studio operations

~8 hrs
DeliverableQty
Designed proposal page template, sent as a link, accepted in a click1
Booking calendar, synced to your availability1
Enquiry acknowledgement, instant, from website and InstagramUnder 60 sec
Operations messages: proposal reminders, booking confirmation and reminder, invoice reminders, testimonial ask8
Core automations live at launch, across capture, outreach, pipeline discipline, proposal to paid, nurture and referral20
07

Data & reporting

~4 hrs
DeliverableQty
Website tracking, so every enquiry is traced to its true source1
Live dashboards: pipeline, outreach performance, database growth3
Monthly report, written in plain languageMonthly
08

Testing, training & launch

~6 hrs
DeliverableQty
Full QA pass: test contacts driven through every journey end to end1
Email rendering and deliverability testing1
Training session, recorded so you can rewatch it1
Written operating documentation, owned by you1
Post launch support window30 days
Nothing goes live untested

Every journey is walked by a test contact from first enquiry to invoice before a real prospect ever enters it. You see every template and every journey, and approve every word, before anything sends.

Phase One at a glance

The build, in numbers.

Researched contacts at launch2,000
Database growth, researched contacts per yearup to 6,000
Industry segments5
Pipelines / stages3 / 21
Custom fields / tagging rules20 / 12
Smart lists25
Messages and templates written at launch37
Core automations at launch20
Live dashboards3
Enquiry acknowledgementUnder 60 sec
Timeline~2 weeks
Phase One investment, one time$9,500 + GST
The database, plainly stated

It opens at 2,000 researched contacts and grows by up to 6,000 more every year inside your monthly investment. It decides who receives your introductions, who stays close, and, when advertising begins, who your campaigns are aimed at. If a launch ever calls for a research burst beyond that, we scope it as a separate build and quote it before anything is built. And there are no costs outside the fees on this page: no platform fee, no licence cost, no per seat charge.

Phase Two · Operate

Built once, then run every month.

A system is only worth what flows through it. Phase Two is the running of it: the lists kept fresh, the sequences refined on real replies, the pipeline kept honest and the platform carried, every month.

A

System & database

$1,800 / month
Included, every month
Platform subscription, carried in full
Email sending, up to 10,000 emails per month included
New researched contacts added and tieredup to 500
Database health: bounces cleaned, duplicates merged, tiers reviewed
Smart lists and scoring maintained
New automations as the studio's needs change
On sending, plainly stated

10,000 emails per month is comfortably above the volume this system sends. If your database ever grows past it, additional sending is passed through at our cost, around $1 per 1,000 emails, and we tell you before it happens rather than after.

B

Outreach & lifecycle

$1,500 / month
Included, every month
The daily shortlist maintained: fresh names surfaced each morning, tiered and ready to write to
Templates refined each month on what real replies teach
Follow up cadence kept honest: tasks scheduled, stale conversations flagged
Nurture journeys maintained and seasonal notes written
Deliverability watched on your domain: opens, spam placement, sender health
Monthly report and a quarterly review call
Monthly investment$3,300 + GST
The ads layer · when you say go

When the studio wants to be found, not just to find.

Outreach reaches the businesses you choose. Advertising reaches the ones you have not met yet, and this is where the database earns twice: your researched contacts become the seed for custom audiences and lookalike audiences, so campaigns open aimed at people who resemble your strongest clients rather than cold guesses.

C

Advertising, managed

+ $2,900 / month
Included, every month
Campaign strategy, anchored to what is already proven in your categories
Audience strategy: custom audiences and lookalike audiences built from your database, refreshed as it grows
Ad creative and copy, directed and produced
Campaign build, management and budget allocation
Conversion tracking, wired into the same system, so every ad enquiry lands on your pipeline with its source stamped
Testing, refinement and plain language performance reporting
Two things, plainly stated

Ad spend is paid by Make Sense directly to the platforms and is separate from this fee. And this layer starts only when you say go. It is priced here so there are no surprises later, not because it is expected on day one.

The investment
$9,500 to buildEx GST · One time · Phase One, complete
$3,300 per monthEx GST · System & database + outreach & lifecycle
+ $2,900 per monthEx GST · The ads layer, only when you say go

All figures exclude GST. Ad spend, when advertising begins, is paid directly to the platforms.

What you ownOwner
The platform account and every contact in itMake Sense
The client database, with full export rightsMake Sense
Every sequence and every line of copyMake Sense
All pipelines, automations and templatesMake Sense
The Architecture Document and operating guideMake Sense
LOVR's accessRevocable
No minimum term

Most agencies protect a build like this with a contract term. We do not. The system is yours from day one and the monthly is month to month. If it stops paying for itself, you stop. We would rather earn the next month than enforce it.

Why this is not a setup and handover

A setup is a fortnight. The value is the year after.

Someone could build you a system, hand over the keys and leave. What you would own is a well built, empty platform: every list refresh, every copy improvement, every new sequence and every response to what the replies teach would then be yours to do, or to buy again.

Across the yearA setupThe Client System
The build, tested and documentedIncludedIncluded
2,000 contact database at launchNot includedIncluded
Up to 500 researched contacts added monthlyNot includedIncluded
Daily shortlist maintained, templates refined on real repliesNot includedIncluded
Follow up cadence kept honest, stale conversations flaggedNot includedIncluded
Deliverability watched, domain reputation protectedNot includedIncluded
Platform subscription and sendingBilled to youIncluded
Ad audiences built from the databaseNot includedAds layer

The database is only worth what flows through it. What decides whether it becomes the studio's most valuable asset is not the fortnight it takes to build. It is the twelve months after.

The result
Not simply more enquiries. A client asset that compounds with every note sent.

Every week the database grows, every sequence gets sharper on real replies, and every finished project feeds the referral journey. The studio stops searching and starts being found, and everything built along the way belongs to Make Sense.

Prepared by LOVR for Make Sense
Savannah Barber · Creative Director · savannah@lovr.agency